Last updated: 3/3/2026
GENERAL TERMS AND CONDITIONS FOR THE USE OF THE WEBSITE
Article 1: Introductory Provisions and Acceptance of the Terms
Dear Users,
Before using our services, please read the following terms and conditions carefully. Every visit to our site, as well as every membership registration, signifies that you have read these terms and agree to them in their entirety. If they are unacceptable to you, please do not use this Platform.
(1) These Rules and Terms of Use (hereinafter: "Terms of Use") regulate the legal relations, rights, and obligations between the service provider, the Company for management WIN WIN SPORTS AGENCY DOOEL Skopje, with its headquarters at ul. Vladimir Komarov no. 13/23, Skopje, Republic of North Macedonia, EMBS (Company Registration Number): 7729022, EDB (Tax Identification Number): 4032023560490 (hereinafter: "Operator" or "Service Provider") and any natural or legal person who accesses and uses the services of the web platform available at Website Address.
(2) By accessing, registering, and using the Website, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you should not use the Website or register for membership.
(3) These Terms of Use constitute an agreement concluded in electronic form, in accordance with the applicable laws in the Republic of North Macedonia, namely the Law on Electronic Commerce and the Law on Obligations. In accordance with Article 18 of the Law on Obligations, an agreement is considered concluded when the contracting parties agree on its essential elements. By registering and using the Platform, the user confirms that they have read, understood, and fully accept these Terms of Use.
(4) The Platform is intended for connecting professionals in the field of handball, including handball players, handball agents, and handball clubs, with the aim of facilitating communication, presenting professional profiles, and establishing possible business collaborations.
(5) The Operator reserves the right to amend or supplement these Terms of Use at any time.
The Operator will notify users of all changes through a notice on the Platform, via email, or through automatic updates to the “Terms of Service,” “Cookies,” or “Privacy Policy” links on the Platform. If the user continues to use the Platform after the changes have been published, it will be considered that they have accepted them.
Article 2: Definitions
Certain terms used in these Terms of Use have the following meaning:
"Platform" – is the website and related applications, managed by the Operator, which enable the creation of user profiles, searching, communication, and connection between Users.
"Operator"/"Service Provider" – The legal entity WIN WIN SPORTS AGENCY DOOEL Skopje, which provides and manages the Platform.
"User" – Any natural or legal person who has registered on the Platform and has accepted these Terms of Use. Users are divided into three categories: Player, Agent, and Club.
"Player" – A natural person, a professional or amateur athlete within the meaning of Article 30 and Article 31-a of the Law on Sports, who creates a profile on the Platform to present their skills, career, and to establish contact with Agents and Clubs. The Player may be considered a "Consumer" within the meaning of Article 3, point 34 of the Law on Consumer Protection.
"Agent" – A natural or legal person who performs the activity of sports representation and mediation, in accordance with the relevant regulations of the country where they are registered and the rules of the sports federations, and uses the Platform to find and represent Players, as well as to establish cooperation with Clubs.
"Club" – A sports club, registered as an association or a company in accordance with the applicable law of the country where it is registered, which uses the Platform for searching for and engaging Players and for cooperation with Agents.
"Content" – All information, data, text, photographs, videos, statistical data, and other materials that Users upload, publish, or share on the Platform.
"Personal Data" – Any information relating to an identified or identifiable natural person.
"Membership" – The status acquired by the User after successful registration, which can be basic (free) or premium (paid), depending on the packages offered by the Operator.
"Membership Fee" – The fee that the user pays for access to restricted content.
Article 3: Acceptance of Terms and Conclusion of the Agreement
(1) By the act of creating a user account and checking the box "I agree to the Rules and Terms of Use," the User expresses their will to conclude an agreement.
(2) The agreement in electronic form is considered concluded at the moment the User receives confirmation of successful registration from the Operator via email.
(3) The User must be at least 18 years old to create a user account. Persons between the ages of 16 and 18 may create an account only with the express consent of a parent or legal guardian. The Operator reserves the right to request proof of such consent. By granting such consent, the parent or legal guardian confirms that they have read and accepted these Terms of Use and agree to supervise the minor’s use of the Platform. The Operator reserves the right to request proof of such consent at any time and to suspend or terminate the account if adequate proof is not provided.
(4) By creating an account, the User confirms that they meet this age requirement. The Operator reserves the right to request proof of age at any time and to suspend or terminate any account if the User does not meet the minimum age requirement.
Article 4: Registration and User Accounts
(1) To use the services of the Platform, registration and creation of a user account are required. The User is obliged to provide accurate, complete, and up-to-date information during registration.
(2) Player Registration:
a) When registering, the Player provides personal data (name, surname, date of birth, nationality, contact information, etc.), as well as data about their sports career (position, height, weight, previous clubs, video materials, photographs).
b) The Player is responsible for the accuracy of all entered data and guarantees that they have the right to use and publish all uploaded materials (photographs, videos).
c)The Player must state whether they are represented by a sports agent under a valid contract and, if so, provide the agent’s accurate contact information. If the Player does not have agent representation, they must explicitly declare that they are not currently represented by an agent.
(3) Agent Registration:
a) When registering, the Agent provides identification data (name and surname/name of the legal entity, address/headquarters, contact information).
b) The Agent may be required, at the Operator’s discretion, to provide proof of their professional activity in the field of handball, such as evidence of representation agreements, cooperation with players or clubs, or other documentation demonstrating legitimate involvement in player representation. The Operator reserves the right to request such proof at any time.
c) The Operator reserves the right to verify the Agent's status and to refuse registration if the conditions are not met.
d) The Agent may register and manage player profiles on behalf of players they represent. By registering a player, the Agent confirms that they are duly authorized to act on behalf of that player. The Agent is solely responsible for ensuring that all information provided is accurate, complete, and up to date. The Operator reserves the right to request proof of authorization and may contact the player directly for verification purposes. Failure to provide adequate proof of authorization may result in suspension or removal of the relevant player profile and/or the Agent’s account.
(4) Club Registration:
a) The Club is registered by an authorized person, who provides identification data for the club (full name, headquarters, registration number) and data for the authorized person.
b) The Club guarantees that the person performing the registration is authorized to represent the club for the purposes of using the Platform.
c) The Operator may request additional evidence of the club's registration and status.
(5) Profile Approval Procedure:
Upon successful submission of the registration form, the User account and/or profile shall be subject to review and approval by the Operator. The Operator reserves the right to approve or reject any registration at its sole discretion, in order to ensure compliance with these Terms of Use and the purpose of the Platform. The review and approval process may take 5 (five) to 7 (seven) working days from the date of registration. During this period, the User may not have full access to all functionalities of the Platform. The Operator shall notify the User via email if the profile has been rejected.
(6) User Account Security
The User is obliged to maintain the confidentiality of their password and is fully responsible for all activities that occur through their user account. The User is obliged to immediately notify the Operator of any unauthorized use of their account. Membership is personal and non-transferable. Sharing access data with third parties is prohibited.
(7) The Platform assumes no responsibility and disclaims the existence of any exclusive rights or contractual obligations between User players and their agents (regardless of whether they are users of the Platform or not) in relation to the User player’s membership on the Platform and the publication of data. The Platform has the right to suspend or terminate the membership of a User player in the event of any dispute and/or notification regarding the existence of exclusive rights over the User player. In such case, the third party claiming the existence of exclusivity must prove it by providing a contract or another document from which such exclusivity arises.
(8) The Platform assumes no responsibility in the event of the publication and/or in any way making available data arising from a contractual relationship between any User and/or third parties, where such data, in accordance with the law and/or a contract, are determined to be confidential information.
Article 5: Fees and Payment
(1) Amount of Membership Fee - The membership fee is paid annually, i.e., for 12 months in advance, calculated from the day of successful registration. The prices for membership are clearly and unambiguously stated on the Website in the section “PRICES”.
(2)Method of Payment
Payments are processed through the third-party payment service provider 2Checkout (Verifone). https://www.2checkout.com/.By making a payment, the User agrees to comply with 2Checkout’s applicable terms and conditions and privacy policy. The User agrees to all costs and commissions that may arise from the payment made, and these are not included in the fee mentioned in paragraph.The Operator does not store full payment card details. All payment transactions are processed securely via 2Checkout’s systems. The Operator shall not be liable for errors, delays, security breaches, or technical issues arising from the payment provider’s system.
(3) Automatic Renewal - The membership may be automatically renewed if the User does not request termination of the membership at least 8 (eight) days before the expiration of the annual membership fee. The User will be notified of the conditions for renewing such an agreement. In the event that, due to a change in payment data and/or other reasons on the user's side, the automatic payment cannot be processed or collected, it will be considered that the User has canceled the membership, and they will be deleted from the Platform.
(4) Right of Withdrawal: The User has the right to withdraw from the membership agreement within 14 days from the day of concluding the agreement (the day of payment), without giving a reason. To exercise this right, the User must submit an unequivocal statement of withdrawal to the Operator.
Article 6: Obligations and Conduct of Users
(1) Users undertake to use the Platform in a conscientious and honest manner, in accordance with the law and good customs.
(2) Users are strictly forbidden to publish false, inaccurate, or misleading information and to impersonate or use another person's identity.
(3) The Operator is not responsible for the content published by users but reserves the right to remove any content that violates these Terms of Use.
(4) Users who are Clubs and agents may communicate directly with players only when the player has no agent, while players with agents can be contacted solely through their agents, and players may reach out to clubs only if their position request matches their profile.
Article 7: Intellectual Property
(1) The entire content of the Platform, including but not limited to the design, text, graphics, logos, software code, and database, is the property of the Operator or its licensors and is protected in accordance with the applicable Law on Copyright and Related Rights. Any unauthorized copying, distribution, or use is prohibited. All rights are reserved.
(2) The User is the owner of the copyright to the Content they upload to their profile (e.g., photographs, videos, original texts).
(3) By posting Content on the Platform, the User grants the Operator a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use, reproduce, distribute, display, and perform that Content, exclusively for the purposes of operating, promoting, and improving the Platform. This license is in accordance with the license agreement and terminates when the User deletes their Content or user account.
Article 8: Information Requests and Notices
(1) You can contact us in writing, at the email address contact@winwinhandballmarket.com for any problems or questions you have regarding the services offered by the Operator, including to point out any errors that occur when entering data, copyright infringements, inaccurate or inconsistent information, etc.
(2) Any request or notice submitted to the Operator will be reviewed with special attention in order to ensure you have a pleasant and easy interaction with the Operator and to receive an appropriate response. The Operator will respond to your notices and complaints in the shortest possible time, but no later than 15 working days after receiving the notice or complaint.
Article 9: Personal Data Protection
(1) The Operator, in its capacity as a Controller, collects and processes the personal data of Users in accordance with applicable laws.
The User, by creating a profile in accordance with these Rules, expressly agrees that their personal data may be used by the Operator, and that the Operator may collect, process, use, and store the User’s personal data in accordance with the applicable domestic and international regulations in the field of personal data protection, for the purposes of the Platform.
Any misuse, sharing, use, and/or making available of the User’s personal data by other Users outside the Platform is strictly prohibited, except in cases where the User has given consent and is aware of such actions. Any conduct contrary to this provision shall constitute grounds for deleting the User who has acted in violation of these provisions from the Platform.
The personal data of each User is available for inspection by the Operator as well as by other Users of the Platform who have successfully registered and created a profile in accordance with these terms of use. Detailed personal data is not available to third parties who are not Users of the Platform.
By way of exception, personal data may be disclosed only upon request of state authorities, to the extent required by law or regulation, provided that before such legally required disclosure is made, the Operator will give the data subject prior information about the request and the content of such disclosure, as far as practicable under the circumstances.
(2) Legal Basis and Purposes of Processing:
a) The processing of personal data is carried out based on the User's consent and for the performance of the contract (providing the services of the Platform).
b) The purposes of the processing are: creating and maintaining user accounts, enabling the functionalities of the Platform, communication between users, collection of fees, improvement of services, and fulfillment of legal obligations.
(3) Categories of Personal Data: The Operator processes the data provided during registration (Article 4 of these Terms), data on the use of the Platform, and payment data. Data on the sports career and physical characteristics of Players are necessary for the purpose of the Platform.
(4) Rights of Data Subjects: In accordance with applicable regulations on personal data protection, every User has the right to:
a) Access their personal data.
b) Rectification of inaccurate data.
c) Erasure of data ("right to be forgotten").
d) Restriction of processing.
e) Data portability.
f) Object to processing, especially for direct marketing purposes.
g) Withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
(5) Retention Period: Personal data is stored as long as the user account exists and for a reasonable period thereafter necessary to fulfill legal obligations, but no longer than 1 (one) year from the termination of membership on any basis.
(6) Data Security: The Operator applies appropriate technical and organizational measures to protect personal data from accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.
Article 10: Limitation of Liability and Indemnification
(1) The Operator provides the Platform "as is" and gives no guarantees for its constant availability, error-free operation, or the accuracy of the information published by Users.
2) The Operator acts as an intermediary and is not a party to the agreements or contracts that may be concluded between Users (e.g., a contract between a Club and a Player). The Operator is not responsible for the fulfillment of obligations from such agreements.
(3) The Operator's liability for transmitted or stored information is limited.
(4) The Operator is not responsible for inaccurate and/or false information provided by the User on their profile, nor for the actions taken by the User towards other Users and/or third parties that are contrary to the law and these Terms, nor is it liable for the damage that such actions may cause to Users and/or third parties, except in the case where it is proven that the Operator knew of such actions and did not take measures to prevent and remove them.
(5) The Operator is not liable for any direct or indirect damage, including lost profits, that may arise from the use or inability to use the Platform.
(6) The User agrees to indemnify and hold harmless the Operator, its employees, and associates from all claims, damages, and costs (including attorney's fees) arising from the User's breach of these Terms of Use, or from the violation of the rights of third parties.
Article 11: Termination of Membership
(1) The User may at any time deactivate or delete their user account through the options on the Platform.
(2) The Operator reserves the right to temporarily suspend or permanently terminate the membership and access of the User to the Platform, which includes deleting the User's user account without prior notice, if the User:
1) violates the provisions of these Terms of Use.
2) publishes false data on their user account.
3) causes or may cause legal or financial damage to the Operator or other users.
4) their account is inactive for a long period of time.
5) violates local, national, or other laws or regulations or any court order in any relevant jurisdiction;
6) for any purpose not permitted by this document;
7) infringes the rights of any person or entity, including their copyright, trademark, or other intellectual property rights or other private or contractual rights;
8) distributes advertisements of any kind or publishes or otherwise makes available any false material or message of any kind, including in relation to competitors, potential competitors, etc.;
9) with or without intent, harasses, threatens, or intimidates any other user or visitor of the site;
10) in any way that, whether with or without intent, promotes or incites racism, violence, hatred, physical aggression, etc.;
11) in any way that is offensive, defamatory, inaccurate, obscene, abusive, or sexually explicit;
12) to post photographs or images of another person without their permission (and if a minor, permission from the minor's legal guardian);
13) to promote illegal activities or in any way that leads to the incitement, procurement, or commission of any illegal or criminal activity or that may cause injury, suffering, or distress to any person;
14) to access, tamper with, damage, or use areas of the site that are not intended for the public (e.g., information systems, servers, or equipment of the Operator or the Operator's system providers);
15) to access or attempt to access the data of other users or visitors or to breach the security measures of the site or to verify, scan, and test the vulnerabilities of any system or network or to breach and bypass any security or authentication measure of the site;
16) in any way that, intentionally or not, misleads or is intended to deceive another user or visitor of the site;
17) to introduce any malicious software, virus, or other software that damages or interferes with the operation of the site, including but not limited to cancellation bots, denial of service, time bombs, Trojan horses, viruses, or any other destructive software or hardware;
18) to interfere with or disrupt (or attempt to do so) the access of any visitor or user or network, including, without limitation, sending a virus, overloading, flooding, spamming, mail-bombing the services, or scripting the content in such a way as to interfere with or create an undue burden on the Services;
19) to copy, modify, or distribute the content of other users without their consent;
20) for commercial purposes other than those expressly permitted herein and for which you have the consent of the Operator;
21) to bypass measures used to prevent or restrict access to the site;
22) to solicit or provide illegal or unlawful services;
23) to collect information about other users or visitors without their consent;
24) to gain unauthorized access to the site, the server where the systems and information are stored, or any server, computer, or database connected to the site;
25) to store or use the site or any content for phishing, spamming, trolling, or any unauthorized (commercial) purpose;
26) to promote or support or solicit involvement in any other platform or political, religious (organized or not), cult, or sect or cause of any kind.
(3) Upon termination of membership, the Operator has no obligation to store the User's Content, and the provisions that by their nature should remain in force (such as those on intellectual property, limitation of liability, and dispute resolution) shall remain valid.
Article 12: Refund Policy
(1) 14-Day Right of Withdrawal
Users who qualify as consumers have the right to withdraw from the membership agreement within 14 (fourteen) days from the date of payment, without giving a reason. To exercise this right, the User must notify the Operator in writing before the 14-day period expires.
(2) Profile Approval
If a registration is not approved during the review process (5–7 working days), the User will receive a refund of the paid membership fee, unless the rejection is due to false information or a breach of these Terms.
(3) Early Cancellation by the User
If the User cancels their annual membership before its expiration, the Operator may retain the portion of the membership fee corresponding to the period up to and including the month in which the membership was terminated. The remaining unused period may be refunded on a proportional (pro rata) basis, minus any non-refundable transaction or payment processing fees.
(4) Termination Due to Breach
If the membership is terminated due to a violation of these Terms of Use, no refund will be granted.
(5) Refund Processing and Chargebacks
All approved refunds shall be processed exclusively through 2Checkout and returned to the original payment method used for the transaction, in accordance with 2Checkout’s procedures and timelines.
Transaction and payment processing fees charged by 2Checkout are non-refundable. Refund processing times depend on 2Checkout and the User’s bank or card issuer. The Operator cannot accelerate or override 2Checkout’s internal refund procedures. The Operator is not responsible if the refund cannot be made to the same bank account unless the User provides a new valid account to which they want the funds to be returned within 30 (thirty) days.
If a chargeback or payment dispute is initiated without prior written notice to the Operator, the Operator reserves the right to suspend or terminate the User’s account and recover any administrative or dispute handling fees imposed by the payment provider.
Article 13: Dispute Resolution and Governing Law
(1) The parties will attempt to resolve all disputes arising from these Terms of Use amicably. Users who are considered consumers may submit a consumer complaint to the Operator.
(2) If the dispute cannot be resolved amicably, the Basic Civil Court in Skopje is competent for its resolution.
(3) These Terms of Use and all legal relations arising from them shall be governed by the law of the Republic of North Macedonia.
Article 14: Final Provisions
(1) These Terms of Use, together with the Privacy Policy and other rules published on the Platform, constitute the entire agreement between the Operator and the User.
(2) The Operator reserves the right to amend these Terms. For any substantial change, users will be notified via e-mail or a notice on the Website. Continued use of the service after the amendment is considered acceptance of the new terms.
(3) If any provision of these Terms of Use is declared null and void or unenforceable by a competent court, such provision shall be interpreted in a manner consistent with applicable law to reflect the original intent of the parties, while the remaining provisions shall remain in full force and effect.
(4) The Operator's failure to exercise or enforce any right or provision of these Terms of Use shall not constitute a waiver of that right or provision.
(5) Contact Information: For all questions related to these Terms of Use, Users can contact the Operator at the following details:
Name: Company for management WIN WIN SPORTS AGENCY DOOEL Skopje
Headquarters: ul. Vladimir Komarov no. 13/23, Skopje, Republic of North Macedonia